Refund Policy

TrueFace, operated by Gustavo Alejandro Romero Ore, wants you to be fully satisfied with your purchase. This policy explains when and how you can get a refund.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans and one-time scan packs. If you are not satisfied with your purchase, you may request a full refund within thirty (30) days of your order date — no questions asked.

2. How to Request a Refund

All payments are processed by our reseller and Merchant of Record, Stripe Payments Europe, Ltd. Refunds are also issued by Stripe. To request a refund:

• Visit billing.stripe.com and look up your order using the email address used at checkout.
• Or contact us directly via the in-app live chat (topic: “Billing / refund”) and we will help you raise the request with Stripe.

Refunds are normally returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

3. Subscription Cancellations

You can cancel your subscription at any time from your account or from billing.stripe.com. Cancelling stops future renewals; you retain access to the paid features until the end of the current billing period.

4. Exceptions

For abusive, fraudulent or chargeback-related activity we reserve the right to refuse a refund and to terminate the account in accordance with our Terms & Conditions. Statutory consumer rights in your country always apply on top of this policy.

5. Contact

Need help? Reach us via the in-app live chat, email gromero.advisor@gmail.com, or contact Stripe directly at billing.stripe.com.